Table of Content

Our Privacy Commitment

We value your privacy and strive to make your experience seamless and secure. Our promise is to safeguard your personal information, use it to improve our services, and be transparent about our practices. You’ll always have clear options regarding your data and how it’s used.

Information We Collect

When you register with us, we collect:

  • Personal details like your name, email, address, phone number, gender, or date of birth.
  • Identification documents for verification, such as proof of address or a selfie with ID.
  • Financial details to confirm the source of funds.
  • Account login information, including username and password.

As you use our services, we may gather:

  • Data on how you interact with our games and website (see our Cookies Policy for details).
  • Device information, including IP address, browser type, and device model.
  • Recordings of phone calls for quality assurance, fraud prevention, or regulatory compliance.
  • Publicly available information, such as social media profiles you share.

We may also collect sensitive data, like health information related to responsible gambling, with extra safeguards to ensure confidentiality.

Why We Collect Your Data

We collect your information to:

  • Provide gaming, betting, and other services as outlined in our Terms & Conditions.
  • Process transactions and manage your account, including password reminders or maintenance notifications.
  • Personalize your experience with tailored recommendations based on your activity.
  • Improve our services through research, system testing, and user behavior analysis.
  • Contact you about promotions, surveys, or inquiries, with the option to opt out.
  • Ensure safety by detecting fraud, verifying affordability, and enforcing our terms.

We process data based on:

  • Contractual necessity: To deliver services you’ve signed up for.
  • Legitimate interests: To enhance your experience and improve our offerings, unless overridden by your rights.
  • Legal obligations: To comply with laws, such as anti-money laundering regulations.
  • Consent: For specific uses, like marketing, which you can withdraw at any time.

Sharing Your Data

We don’t share your information with third parties for marketing purposes. However, we may share it:

  • With service providers for payment processing, technology support, or fraud detection.
  • To comply with legal or regulatory requirements.
  • During business transfers, such as mergers, with prior notice to you.
  • For verification or affordability checks to ensure compliance and safety.

All shared data is used only for purposes outlined in this policy.

Data Retention

We keep your data only as long as necessary to fulfill its purpose, meet legal obligations, or resolve disputes. After you stop using our services, we retain data for a period to comply with laws (e.g., anti-money laundering) or defend legal claims.

Your Rights

You have the right to:

  • Access and update your personal data.
  • Request deletion of your data, subject to legal retention requirements.
  • Restrict or object to data processing, especially for marketing or profiling.
  • Withdraw consent for specific uses, like marketing communications.
  • Request data portability in a machine-readable format.
  • Complain to a data protection authority if you’re concerned about our practices.

To exercise these rights, contact our Data Protection Officer at compliance@immerion.uk.com. We’ll respond within one month, with a possible one-month extension for complex requests.

Verification Processes

To comply with anti-money laundering laws, you must wager deposited funds at least once before withdrawing. We may require additional identity verification, such as ID documents or video confirmation, especially if documents aren’t in Latin or Cyrillic alphabets. We may also call the phone number on your account as part of our Know Your Client (KYC) process. Payouts are processed only after full verification.

Data Security

We use robust measures, like SSL encryption, to protect your data from unauthorized access. Our payment providers secure your financial details, and we conduct regular security tests with third-party experts. Our fraud detection systems monitor activity 24/7, and any suspicious account activity is investigated immediately. If you notice unusual transactions, contact us at compliance@immerion.uk.com.

Complaints

If you’re unhappy with how we handle your data, reach out to our Data Protection Officer at compliance@immerion.uk.com. If unresolved, you can escalate your concern to your national data protection regulator.

Policy Updates

We may update this policy to reflect changes in our practices or regulations. The latest version will be posted on this page with the revision date. Significant changes will be communicated clearly, possibly via email, and continued use of our services implies acceptance of updates. You may delete your account at any time.

Your Responsibilities

You must provide accurate, complete, and up-to-date information when using our services. Failure to do so, or providing false data, may result in account suspension or termination without compensation.