Privacy Policy

Information We Collect

When you register with us or use our services, we collect certain personal data necessary to provide you with a safe and personalised gaming experience. This typically includes your full name, date of birth, email address, residential address, telephone number and payment details such as bank account or card information. To meet regulatory requirements, we may also request identification documents such as a passport or driving licence during the verification process.

In addition to the details you supply directly, we automatically gather technical information about your visits. This includes your IP address, browser type and version, operating system, the pages you view, and the time and duration of your visits. We also use tracking technologies to understand how you interact with our platform.

How We Use Your Information

We use the personal data we collect for several legitimate purposes. Primarily, this enables us to create and manage your account, process deposits and withdrawals, and deliver the gaming services you request. Your information also helps us to verify your identity, prevent fraud, and comply with legal and regulatory obligations, including anti-money laundering and responsible gambling requirements.

With your consent, we may use your contact details to send you promotional offers, newsletters, and updates about new games or features that may interest you. You can withdraw this consent at any time. We also analyse usage data to improve our website, personalise your experience, and conduct internal research to enhance our services.

Sharing and Disclosure of Your Data

We do not sell your personal data to third parties. However, we may share it with trusted service providers who assist us in operating our business. These include payment processors, identity verification agencies, customer support partners, and marketing service providers. All such parties are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose your information where required by law, for example to regulatory authorities, law enforcement agencies, or licensing bodies when we have a legal obligation to do so. In the event of a merger, acquisition, or restructuring of our business, your data may be transferred to the new owners under the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure it functions correctly and to provide you with a better experience. Essential cookies allow you to log in and maintain your session. Analytical cookies help us understand how visitors use the site so we can improve its performance and content. Marketing cookies may be used to deliver relevant offers based on your activity.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the website and the services we can offer you.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse, or disclosure. These include encryption of sensitive information, secure servers, access controls, and regular security reviews. While we strive to protect your data, no system can guarantee complete security, and we encourage you to use strong passwords and keep your login details confidential.

Your Rights and Choices

You have several rights regarding your personal data. You may request access to the information we hold about you, ask for corrections if it is inaccurate, or request its deletion when it is no longer needed for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by law. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer your personal data to such locations, we ensure appropriate safeguards are in place, including contractual commitments that meet UK data protection standards.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your information. Significant changes will be notified to you by email or through a prominent notice on our website.

If you have any questions or concerns about how we handle your personal data, please contact our support team who will be happy to assist you.